Important COVID-19 updates
As a result of the COVID-19 pandemic, postal & logistic services all over the world are facing unprecedented disruptions & challenges. If you have a pending order which hasn't arrived in more than 4 weeks, please do not panic. Just write an email to email@example.com and we will update you with the exact status of your order.
We are still shipping worldwide. Order time varies based on the product and the delivery location. You will now be able to see estimated delivery date for every product. If you still have a doubt regarding the shipping time, please feel free to reach out to us at firstname.lastname@example.org.
1. Where is my order?
You can track your order at:
Please allow at least 24-36 hours for the status to change after placing the order. If the status is not changed for a long time, you can always mail us at email@example.com and we will get back to you right away.
2. Can I cancel my order?
We understand that you may have a change of heart after placing the order.
If the product has not been submitted for fulfilment by us, we can surely cancel the order. However, there is a 4% cancellation fee to cover the transaction processing costs. These charges are not refunded to us by our Payment Gateway if we process a cancellation.
We submit the product for fulfilment within a few hours of receiving your order, so the faster you inform us about the cancellation, the better the chances are for an immediate cancellation.
Unfortunately, we cannot cancel the order once it has been shipped. You must follow our return policy in order to get a refund once you receive the product. Our customer service is here to help you out. Just drop a mail to firstname.lastname@example.org with your order details and we will take care of it.
3. How to receive and use promo codes?
There are various ways of obtaining the promo/discount codes.
• Every first time user gets a flat 10% discount on their order. Use CUTESYNEW as the code during payment, while checking out.
• By showcasing your love for our products on Facebook & Instagram, you may receive an additional 10% discount. Just make sure you tag us #cutesyhome in your post.
• By becoming a brand ambassador and promoting our products on the web, Email us at email@example.com for more details
1. Do you ship internationally?
Yes. We offer worldwide shipping for all our orders.
2. What is order processing time & delivery time?
Order processing time is the taken taken for us to prepare your order for shipping. This is typically 1-3 business days based on the product and its current order volume.
Delivery time is the time taken for the product after it is shipped from our warehouse till it is reaches your lovely home. This varies based on your exact destination and shipping methods & varies from 5-20 business days.
3. What are the delivery charges?
Delivery is free for all orders above 100$.
For orders below 100$, standard delivery fee of 12.99$ will be applicable.
4. Will there be any customs & duties charges?
Cutesy Home does not have any control over these charges, and you may have to check with your local customs office for exact charges.
In most cases, your package might just slip past the custom duty, but if charged, you are liable to pay the charges as per your local law & regulations. Cutesy Home will not bear any charges related to custom duty.
In any case, if the order has not been shipped for more than 14 days, you are eligible for a complete refund. Just email us at firstname.lastname@example.org and we will take care of the rest.
5. What if I received a defective/damaged product?
This is a rare possibility, but if it does happen, reach out on email@example.com and we will get back to you immediately.
1. What is the deadline for returning a product?
All products come with a free replacement warranty for 14 days after the delivered date. If your purchase does not meet your expectations, Or if you've accidentally received the wrong item, or if the item is defective, please drop a mail to us - we will ensure that all your issues are resolved.
2. When am I eligible for a Refund?
You will be eligible for a refund under the following conditions:
a) Your order did not arrive after 60 days from purchase.
b) If the product arrived damaged/defective.
For some other cases, you may be eligible for a store credit depending on the reason for return.
3. How can I return a product?
Please follow below guidelines carefully for easy returns without any hassles.
A. Send an email to firstname.lastname@example.org with the below details.
• Order number
• Name of the products to be returned
• Reason for return
• Photos of the product (For reference)
B. Our customer associate will check all the details and reply to your email within 24 hours, and if approved, with a label and the exact shipping cost.
C. Kindly print the mail received with RIN and put inside the package when you ship it.
D. If you have received a shipping label, kindly paste it on top of the package and send it.
E. Once we receive the package, you will receive the refund in 3-4 business days.
Please note that all returned products should be unused (Not worn/washed/altered) and sent strictly according to the above guidelines. You will bear the complete cost of returning the package.
Basics – Who, How & What?
1. Who are you and how does it work?
We are one of the largest online retailers for Home Decor products. We hand pick and source the most trending products which are viral on social media. Our proprietary algorithm also helps us in identifying and getting the best rates from trusted manufacturers.
Since we are eliminating the middlemen and source directly from the manufacturer, our products are guaranteed to have the best price across the web. We also run Daily deals & Flash sales on our site at specific timings. Make sure you join our newsletter to get the latest news about us.
2. How do I place an order?
As simple as Add to Cart + Checkout + Payment = Joy.
3. What payment methods do you use?
We accept all major credit & debit cards including Visa, Mastercard, American Express, Discover, JCB, Diners Club, Paypal.
4. When will I receive a confirmation of the order?
You will receive a confirmation at your registered email address within 30 minutes of your placing order.
5. What if my payment is collected and I haven't received any confirmation on my email?
This is a rare possibility, but you can always reach out to us on email@example.com with your order number and we will get back to you immediately.
1. How do I change the currency of the store?
Click on the top right hand section of the homepage (next to the shopping cart icon). You will see the option to change it according to your preferred currency.
2. What payment information do you store?
We do not store any payment information in our system. We take privacy seriously and hence always use the best of technologies to ensure the security of your private payment information. Our payment gateway partner use Industry Standard Secure Sockets Layer (SSL) Technology and also follow PCI DSS 3.0 standards of compliance. All the information is stored only on secure computers assuring you of 100% secure ordering.
3. What personal data/information do you store?
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at firstname.lastname@example.org
Other inquiries? Let's chat.
Please email us at email@example.com